• Customer Research
• Culture Of Innovation

Helping Myntra's Product Leaders Build Deep Customer Empathy

delighting customers by solving critical problems in fashion tech

• Customer Research

Building An Innovation Charter & Vision For The IDC Of A Global Automobile Company

development of key goals and a roadmap

• Customer Research
• Experience Innovation

Driving Financial Policy Design In Favour Of Low-Income Customers

behavioural experimentation & ethnographic research to uncover behaviour and attitudes towards data privacy

• Customer Research
• Experience Innovation

Driving Customers To Upgrade Their Subscriptions To Improve Benefits

research and redesign of existing upgrade experience to significantly improve the higher product mix

• Customer Research
• Experience Innovation

Empowering Kirana Stores In India With ShopX

designing tech focussed experiences for kirana store owners to leverage their network and relationships to better service their customers' needs

• Customer Research
• Culture Of Innovation

Create A Culture Of Customer Driven Innovation For An Education Focused Tech Company

aiming to create equal opportunities for learning for all

• Customer Research
• Culture Of Innovation

Driving Best-In-Class CX As The Client Was Transitioning From On-Premises To SaaS

using customer journey maps to identify key moments & develop a cx strategy

• Customer Research
• Experience Innovation

Localising Connected Trucks For The Indian Market

going beyond the obvious cost reasons for lack of adoption to boost adoption

• Customer Research
• Experience Innovation

Conceptualising A Better Product Experience For Redii

to increase relevancy amongst their users, providing them a competitive advantage in a very developed market

• Customer Research
• Experience Innovation

Exploring Whitespace Opportunities Presented By Digitisation In India

identified new challenges faced by smbs & observed changes in smb behaviour to capture in version 1 solutions

• Customer Research
• Experience Innovation

Disrupting Personal Finance By Giving Individuals The Confidence To Invest Their Own Money

" today, individuals are overwhelmed by choice and jargon leading to inaction..."

• Customer Research
• Experience Innovation

A Customer Centric Approach To Increase Sales Efficiency At The World's Largest Eyewear Manufacturer

overcoming disruption and increased competition in the eyewear industry

• Customer Research
• Experience Innovation

Identify A New Sources Of Revenue In Waste Management For Hasirudala

co-creating & strategizing new monetization opportunities identified by researching the waste ecosystem in bangalore

• Customer Research
• Experience Innovation

Exploring Whitespace Opportunities For SMB Marketing & Growth Solutions

using mixed methods research to discover new requirements for growing smbs and to iterate on existing products while defying new solutions

• Customer Research
• Experience Innovation

Re-Imagining Wellness And Dining Experiences To Promote Holistic Wellbeing

conceptualising new spaces to promote wellbeing

• Customer Research
• Experience Innovation

Redesigning The Yahoo Cricket Experience To Drive Growth

creating an engaging and intuitive experience to increase customer base and usage frequency

• Customer Research
• Experience Innovation

Using Design Thinking At Diebold Nixdorf To Transform Enterprise Legacy Services To SaaS Solutions

creating an awesome experience at scale for the bank's end-customers

• Customer Research
• Experience Innovation

Generating Actionable Insights For Bigger Impact And Engagement

assessment of a national safety campaign for children

• Customer Research
• Experience Innovation

Improving End-To-End Food Delivery Experience Through Service Design

identifying behind-the-scenes activities and front-end mechanisms that enable the desired consumer experience

• Customer Research
• Experience Innovation

Investigating Reasons For Customer Abandonment

running simulations and experiments to curb abandonment & increase customer adoption

• Customer Research
• Experience Innovation

Growing McAfee By Building Customer Centricity Globally

delight customers by knowing what matters most to them

• Customer Research
• Experience Innovation

Scaling Wadhwani Advantage's Endeavor To Maximise Small Businesses’ Growth Potential Using Digital Platforms

giving businesses in latam & india customized access to content that only large companies enjoy

• Customer Research
• Culture Of Innovation

Fortifying The Environment, Health, And Safety Efforts Of One Of The World's Largest Oil Companies

using a methodical and human-centered approach to determine the right EHS product for the global team

• Customer Research

Transforming Farmer Fragility To Resilience

research on potential opportunities to mitigate issues faced by farmers in india

• Customer Research

Introducing Product Interventions To Improve Nutrition Standards For Women And Children

research study on health and nutrition in low-income households across india

• Customer Research
• Experience Innovation

Building A Saving Habit Among Those Who Live Paycheck To Paycheck

using mixed methods research to identify unmet needs and develop a scalable, financially inclusive digital solution

• Customer Research

Generating Insights on What Motivates Gaming, And How It Fits Into Everyday Life

research on cultural perspectives behaviors & mindsets of indian gamers

• Customer Research
• Experience Innovation

Building Intuit's Product Strategy For India Using Design Thinking

co-created the vision and game-changing strategy working with intuit's global leadership

• Customer Research
• Culture Of Innovation

Driving Customer Centricity At Smartdrive IDC, A Driver Safety & Analytics Company

increasing empathy for customers being evaluated resulting in higher employee engagement